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Description :
It is important for those in charge of implementing an enterprise resource planning (ERP) system to identify and understand the issues they face. Implementation Strategies for SAP R/3 in a Multinational Organization: Lessons from a Real-World Case Study provides readers with an instructive insight in the very complex process of ERP implementation in a global company. This book describes the issues, problems, and challenges of ERP execution as well as the strategies companies use to react to and resolve them successfully. The reader can focus on different types of issues – organizational as well as technical. It is a goldmine for instructors who can use the cases in different course settings and with different student audiences. Researchers and practioners will also find value in the detailed descriptions of challenges faced by companies such as Robert Bosch GmbH.
Content :
Table of Contents
Foreword
........................................................................................................ vii
Preface
............................................................................................................. xi
Chapter I
Introduction
..................................................................................................... 1
Learning Outcomes
................................................................................ 1
Key Challenges Facing IT Professionals ............................................. 1
What is Enterprise Resource Planning? .............................................. 5
Selection of the Case Study Method as a Way to Learn How to
Implement ERP Systems .................................................................... 9
Chapter Summary
................................................................................. 2 1
Short Essay Questions
......................................................................... 2 1
References
............................................................................................ 2 2
Chapter II
Multinational Companies ............................................................................ 2 5
Learning Outcomes
.............................................................................. 2 5
History
................................................................................................... 2 5
What Multinational Companies Do .................................................... 2 6
Organizational Structure
.................................................................... 2 7
Organizational Structure of Robert Bosch GmbH (RB) ................... 3 2
Multinational Strategies
...................................................................... 3 5
Alignment of Corporate Strategies with Information Systems ......... 3 6
Chapter Summary
................................................................................. 4 0
Short Essay Questions
......................................................................... 4 0
References
............................................................................................ 4 1
Chapter III
Fundamentals of Enterprise Resource Planning (ERP) ......................... 4 3
Learning Outcomes
.............................................................................. 4 3
Historical Basis of ERP ....................................................................... 4 3
Components of an ERP System ........................................................... 4 7
IT Architecture of an ERP System ....................................................... 5 5
Overview of the ERP Market .............................................................. 6 0
Details about SAP R/3: The Leader in the Market ........................... 6 7
Chapter Summary
................................................................................. 7 0
Student Assignments/Questions
........................................................... 7 1
References
............................................................................................ 7 1
Chapter IV
Management Issues in Implementing ERP Systems ............................. 7 4
Learning Outcomes
.............................................................................. 7 4
Overview
............................................................................................... 7 4
Change Forces
..................................................................................... 7 5
Change Management
........................................................................... 8 1
Change Management Issues in Implementing ERP Systems ............. 8 6
Challenges in Implementing ERP Systems ......................................... 9 0
Implementation Strategies for ERP Systems ...................................... 9 4
Chapter Summary
................................................................................. 9 6
Team Assignments and Discussion Questions ................................... 9 8
References
............................................................................................ 9 8
Appendix A ......................................................................................... 100
Chapter V
Technical Issues in Implementing ERP Systems ................................. 105
Learning Outcomes
........................................................................... 105
Overview
............................................................................................ 105
Database
............................................................................................ 106
Technical Issues in Implementing ERP Systems ............................. 116
Implementation of SAP R/3 ............................................................... 123
Chapter Summary
.............................................................................. 128
Team Assignments and Discussion Questions ................................ 128
References
......................................................................................... 128
Appendix A ......................................................................................... 130
Chapter VI
Multiple Information Systems for Coping with a Growing and
Changing Business: Robert Bosch GmbH ............................................ 138
Learning Outcomes
........................................................................... 138
Case Overview
................................................................................... 138
Case Study ..........
............................................................................... 139
Chapter Summary
.............................................................................. 159
Team Assignments and Discussion Questions ................................ 160
References
......................................................................................... 161
Chapter VII
“Unrest Produces Creativity”: Standardization of Business
Processes in Robert Bosch Corporation with
the Use of
SAP R/3
..... 162
Learning Outcomes
........................................................................... 162
Case Overview
................................................................................... 163
Chapter Summary
.............................................................................. 199
Team Assignments and Discussion Questions ................................ 200
References
......................................................................................... 201
Appendix 1
......................................................................................... 203
Chapter VIII
Robert Bosch Corporation: Analysis and Recommendations ............ 206
Learning Outcomes
........................................................................... 206
Overview
............................................................................................ 206
Analysis and Recommendations
....................................................... 207
Chapter Summary
.............................................................................. 241
References
......................................................................................... 242
Chapter IX
Robert Bosch SAP R/3 Implementation: Changes During 2000-2004 .. 2 4 3
Learning Outcomes
........................................................................... 243
Changes in Management During 2000-2004 in Robert Bosch as
Related to the Case Study ............................................................ 243
Status of ERP Implementation at RBUS as of 2004 ....................... 245
Status of ERP Implementation at QI as of 2004 ............................. 250
Chapter Summary
.............................................................................. 259
Chapter X
New Directions in SAP R/3: Service Oriented Architecture (SOA)
and Netweaver ........................................................................................... 260
Learning Outcomes
............................................................................
260
New Directions in SAP R/3 ............................................................... 261
Chapter Summary
.............................................................................. 282
Team Assignments and Discussion Questions ................................ 283
References
......................................................................................... 274
Chapter XI
Another Example of Use of ERP Systems in a Multinational
Company ................................................................................................. 286
Learning Outcomes ........................................................................ 286
Introduction ................................................................................... 286
Chapter Summary ........................................................................... 309
Appendix 1: SLIGOS-Industries SAP Offering ............................. 310
Appendix 2: Silder Group Companies ........................................... 312
Chapter XII
Conclusions ............................................................................................ 313
Learning Outcomes ........................................................................ 313
Benefits of Using This Book .......................................................... 314
Relating the RBUS Case Study to the Change Managemen
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