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Description :
At a time when many companies, particularly in the technological field, are continuously laying off workers, SAP, Inc. and organizations using the Enterprise Resource Planning (ERP) and SAP concepts and software packages, on the other hand, are in need of more IT professionals familiar with their software applications. Although the popularity of ERP/SAP has reached an all time high, there are not many studies available in this field.
This book provides both practitioners and academicians with a comprehensive review and an in-depth understanding of this interesting area, and at the same time, addresses important issues relating to the successful implementation of ERP/SAP systems. The scope expands from the history of SAP to the availability of a strategic implementation plan to ensure the successful and effective deploration of the implementation approach.
Content :
Table of Contents
Preface
.................................................................................................. vi
Section I: Introduction to ERP and SAP Technology
Chapter I
Principles, Foundations & Issues in Enterprise Systems .................... 1
John Loonam, University of Dublin, Ireland
Joe McDonagh, University of Dublin, Ireland
Chapter II
An Overview of SAP Technology ........................................................ 33
Linda K. Lau, Longwood University, USA
Chapter III
Integrating SAP Across the
Business Curriculum
............................. 44
Jane Fedorowicz, Bentley College, USA
Ulric J. Gelinas, Jr., Bentley College, USA
George Hachey, Bentley College, USA
Catherine Usoff, Bentley College, USA
Section II: Impacts and Challenges of ERP/SAP Systems
Chapter IV
The Impact of Agile SAP on the Supply Chain ................................... 64
Sue Conger, University of Dallas, USA
iv
Chapter V
B2E SAP Portals: Employee Self-Service Case Study ...................... 90
Andrew Stein, Victoria University, Australia
Paul Hawking, Victoria University, Australia
David C. Wyld, Southeastern Louisiana University, USA
Chapter VI
Enterprise Systems and the Challenge of Integrated Change:
A Focus on Occupational
Communities
............................................ 110
Joe McDonagh, University of Dublin, Ireland
Section III: Implementation and Management of SAP Systems:
Issues and Challenges
Chapter VII
A Successful ERP Implementation Plan: Issues and Challenges ... 126
Linda K. Lau, Longwood University, USA
Chapter VIII
Benefit Realisation with SAP: A Case Study ................................... 135
Graham Blick, Curtin University of Technology, Australia
Mohammed Quaddus, Curtin University of Technology,
Australia
Chapter IX
The e-ERP Transformation
Matrix
.................................................. 158
Colin G. Ash, Edith Cowan University, Australia
Janice M. Burn, Edith Cowan University, Australia
Chapter X
ERP II & Change Management: The Real Struggle for
ERP Systems Practices ..................................................................... 179
Paul Hawking, Victoria University, Australia
Susan Foster, Monash University, Australia
Andrew Stein, Victoria University, Australia
Chapter XI
SAP R/3 Implementation Approaches: A Study in Brazilian
Companies
.......................................................................................... 198
Ronaldo Zwicker, University of São Paulo (USP), Brazil
Cesar Alexandre de Souza, University of São Paulo (USP),
Brazil
v
Chapter XI
SAP R/3 Implementation Approaches: A Study in Brazilian
Companies
.......................................................................................... 198
Ronaldo Zwicker, University of São Paulo (USP), Brazil
Cesar Alexandre de Souza, University of São Paulo (USP),
Brazil
Chapter XII
ERP Systems Management: A Comparison of Large Sized
Brazilian Companies
.......................................................................... 222
Cesar Alexandre de Souza, University of São Paulo (USP),
Brazil
Ronaldo Zwicker, University of São Paulo (USP), Brazil
Chapter XIII
A Critical Success Factor’s Relevance Model for SAP
Implementation Projects
.................................................................... 240
José Esteves, Universidad Politécnica Catalunya, Spain
Joan Pastor, Universidad Internacional de Catalunya, Spain
Chapter XIV
A Comparative Analysis of Major ERP Life Cycle
Implementation, Management and Support Issues in Queensland
Government
....................................................................................... 262
She-I Chang, Queensland University of Technology, Australia
Guy G. Gable, Queensland University of Technology, Australia
Chapter XV
Organizational Knowledge Sharing in ERP Implementation:
Lessons from
Industry ....................................................................... 288
Mary C. Jones, University of North Texas, USA
R. Leon Price, University of Oklahoma, USA
v
Chapter XI
SAP R/3 Implementation Approaches: A Study in Brazilian
Companies
.......................................................................................... 198
Ronaldo Zwicker, University of São Paulo (USP), Brazil
Cesar Alexandre de Souza, University of São Paulo (USP),
Brazil
Chapter XII
ERP Systems Management: A Comparison of Large Sized
Brazilian Companies
.......................................................................... 222
Cesar Alexandre de Souza, University of São Paulo (USP),
Brazil
Ronaldo Zwicker, University of São Paulo (USP), Brazil
Chapter XIII
A Critical Success Factor’s Relevance Model for SAP
Implementation Projects
.................................................................... 240
José Esteves, Universidad Politécnica Catalunya, Spain
Joan Pastor, Universidad Internacional de Catalunya, Spain
Chapter XIV
A Comparative Analysis of Major ERP Life Cycle
Implementation, Management and Support Issues in Queensland
Government
....................................................................................... 262
She-I Chang, Queensland University of Technology, Australia
Guy G. Gable, Queensland University of Technology, Australia
Chapter XV
Organizational Knowledge Sharing in ERP Implementation:
Lessons from
Industry ....................................................................... 288
Mary C. Jones, University of North Texas, USA
R. Leon Price, University of Oklahoma, USA
About the Authors
.............................................................................. 317
Index ................................................................................................... 325
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AARON CHATTERJI
