Content :
Foreword
Preface and Acknowledgments
Chapter 1 The Utility of ABC/M in Government:Some Opening Comments
Chapter 2 Understanding ABC/M: A Few Basic Truths
Chapter 3 If ABC is the Answer, What is the Question?
Chapter 4 Fundamentals: What is ABC/M?
Chapter 5 Using ABC/M Attributes to Assess Quality and Value
Chapter 6 Performance Management Using Strategy Maps and the Balanced Scorecard
Chapter 7 Activity-based Budgeting: Myth or Reality?
Chapter 8 A Framework for Balancing and Integrating Cost, Performance, and Risk Management
Chapter 9 Implementing ABC/M through Rapid Prototyping
Chapter 10 Examples of ABC/M in the Public Sector
Chapter 11 Seven Mistakes that Prevent Employee Buy-in
Chapter 12 ABC/M Integrates with Other Software Tools
Chapter 13 The Future of Government
Appendix A U.S. Reform Commissions
Appendix B Federal Regulations
Appendix C ABC Software
Index