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Description :
The recent, rapid emergence of the virtual organization has added new dynamics and challenges to the context of relationships between organizational managers and their employees, customers, and other constituents.
Computer-Mediated Relationships and Trust: Managerial and Organizational Effects provides an exhaustive collection of leading research on trust within the context of computer-mediated relationships through review of the existent work on trust from multiple scholarly disciplines, and introduces trust in a third dimension. Addressing a complete set of issues and challenges intrinsic to the virtual-organization domain--such as managing remote workers, selling products to unseen consumers, technology-mediated relationships with other organizations, and more--this book provides libraries with an authoritative reference to the most pressing issues facing organizations as they strive to establish trust in virtual environments.
Content :
Table of Contents
Preface
..................................................................................................................................................
viii
Acknowledgment
.....................................................................................................................................
xi
Chapter I
Trust in Computer-Mediated Communications: Implications for Individuals
and Organizations
./.Susan.K..Lippert
......................................................................................................
1
Chapter II
Trust Types and Information Technology in the Process of Business
Cooperation /
Alfonso.Miguel.Márquez-García.
and.Sebastián.Bruque-Cámara
..................................
14
Chapter III
Virtual Teams: The Role of Leadership in Trust Management /
Nabila.Jawadi,.
Mohamed.Daassi,.Michel.Kalika,.and.Marc.Favier
.............................................................................
34
Chapter IV
An Examination of Team Trust in Virtual Environments /
Martha.C..Yopp
..........................................
46
Chapter V
Media and Familiarity Effects on Assessing Trustworthiness: “What Did They
Mean By That?” /
Mark.
A..Fuller,.Roger.C..Mayer,.and.Ronald.E..Pike
..............................................
56
Chapter VI
Designing and Assessing Virtual Assurance: The Role of Computer-Mediated
Technologies in Facilitating High Levels of Trust and Distrust /
Terry.R..
Adler.
and.Michael.Glissmeyer
........................................................................................................................
75
Chapter VII
Trusting Remote Workers /
Beverly.Leeds
.............................................................................................
89
Chapter VIII
Trust in Virtual Multicultural Teams /
Iris.C..Fischlmayr.and.Werner.
Auer-Rizzi
..............................
100
Chapter IX
Building Trust in Networked Environments: Understanding the Importance
of Trust Brokers /
Tom.E..Julsrud.and.John.W..Bakke
........................................................................
117
Chapter X
Trust Building in E-Negotiation /
Noam.Ebner
...................................................................................
139
Chapter XI
Antecedents of Consumer Trust in B2C Electronic Commerce and Mobile
Commerce /
Dan.J..Kim
.......................................................................................................................
158
Chapter XII
Trust in E-Commerce: Risk and Trust Building /
Loon.Wong
.............................................................
176
Chapter XIII
When Is a Duck Not a Duck? When It Is a Euro! Trust-Based Marketing
Communications in Virtual Communities /
Gianluigi.Guido,.M..Irene.Prete,.
and.Rosa.D’Ettorre
..............................................................................................................................
194
Chapter XIV
Overcoming Hurdles to Trust: Infomediaries and Public Records /
Robert.M..Easter.and.Linda.L..Brennan
..............................................................................................
217
Chapter XV
Knowledge Management and Trust in E-Networks /
G..Scott.Erickson.
and.Helen.N..Rothberg
.........................................................................................................................
227
Chapter XVI
When Trust Does Not Matter: The Study of Communication Practices
Between High-Tech Companies and Their Clients in the Environment of Distrust /
Dominika.Latusek
................................................................................................................................
239
Chapter XVII
Establishing Trust in Offshore Outsourcing of Information Systems and
Technology (IST) Development /
Rachna.Kumar
.....................................................................................................................................
253
Compilation of References
...............................................................................................................
267
About the Contributors
....................................................................................................................
299
Index
...................................................................................................................................................
305
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